GENERAL TERMS

  1. All-inclusive Vacation Packages are valid for travel by two adults one of whom must be 30 years to 65 years of age and two children 12 & under. Upgraded Costa Rica All-Inclusive Vacation, is valid for travel by two adults  one of whom must be30 years to 65 years of age and two children 17 & under.  European plan Vacations are valid for 2 or 4 people (family only) one of whom must be 30 years to 65 years of age.
  2. AIRFARE IS NOT INCLUDED IN ANY VACATION PACKAGE
  3. Married travelers must travel with their spouse. Cohabiting couples must have a matching address on their IDs. Some of our resorts may require additional information such as proof of income, credit cards, and marital status. No reservation will be requested until all documentation has been signed & submitted
  4. This offer is not valid for travel by adults who are full time students without gainful employment or by adults whose profession is in the travel, hotel, and cruise line or airline industries
  5. It’s the WOW is not responsible for airline tickets or any other kind of transportation or expense associated with it
  6. This promotion is sponsored and subsidized by the Private Vacation Club Group, therefore, requires you to attend a 90 to 120 min informative tour of the host resorts vacation club. All travelers must attend! Should you fail to attend the tour or fail to disclose information that would deem you or any travelers non-qualifying, you will automatically be charged the nightly rack rate of the entire vacation stay.
  7. This vacation package does not cover incidental expenses such as phone calls and/or any personal expense or purchases
  8. This package is not valid for groups; a group is considered to be more than one vacation package traveling together or meeting at the same resort on any of the same travel dates.
  9. Due to the promotional nature of your vacation package you cannot combine any other destination for back to back travel or be used in conjunction with any other offers, promotions, or certificates
  10. In the extraordinary event, a destination is no longer available or any other unforeseen circumstance, or a specific resort, a substitute destination and/or resort of the same or higher quality may be issued.

PACKAGE CANCELATION POLICY:

  1. Due to the promotional nature, this package is sold on a non refundable basis however, 100% transferable to a third party provided that the recipients of the vacation package meet all the requirements outlined herein. To transfer the vacation package to a third party, the named package holder must contact the Customer Care Department customercare@itsthewow.travel and provide the third party’s contact information in writing.

RESERVATIONS

RESERVATIONS TERMS AND CONDITIONS

  1. A TAX for each room must be paid at the time of reservation.
  1. This tax is paid directly to the reservation department only after a confirmation per destination has been received from the hotel. This is NOT PER PERSON, this is per reservation only.
  1. Your vacation package must be paid in full before submitting a reservation.
  1. All vacations are open dated with no blackout dates, however; all reservations are subject to availability. Reserving with 45 to 60 days is recommended for a low season, 60 to 90 days for a high season, may be requested via telephone at 1-866-240-7921 from the US/Canada or email to reservations@itsthewow.travel
  1. Additional nights, extra rooms, extra travelers and any room upgrades will be subject to the hotel availability and policies, fees may vary depending on the date of travel.
  1. Do not purchase your airfare until you have received written confirmation from the reservations department that your dates have been confirmed. It’s  the WOW! will not be responsible for any additional expenses any traveler may incur if they fail to wait for final confirmation
  1. Adult travelers must present a valid ID and a major credit card(s) for identification at the time of reservation and check-in to the resort. Married travelers must travel with their spouse. Cohabitating couples must have a matching address on their IDs. Some of our resorts may require additional information such as proof of income, proof of credit card(s) and marital status. 

          No reservation will be requested until all documentation has been signed & submitted

  1. If you need to cancel a confirmed reservation you may do so 45 days prior to arrival with no penalty. 30 days prior to arrival a $175.00 USD penalty will apply. Less than 30 days will have a penalty of 1•night resort rack rate (price may vary). All cancellation fees will automatically be charged to the credit card on file. You can change your dates 1 time with no charge if done 45 days or more advanced notice. Less than 45 days there will be a $99.00 charge.
  1. In case of NO SHOW customer will pay a total rack rate stay for this promotion.